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Customer Care
As we are experiencing higher than normal call volumes, we want to take this opportunity to remind you of the many great ways we are here to support you 24/7, online at zhannipay.com and via the mobile App
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Can my receiver pick up the money at any Zhanni location?If the money was sent for cash pickup outside the US, your receiver can pick it up from any agent location in the receive country specified in your transfer. In case you need to change the payout country, please feel free to request so by contacting Customer Care. Your receiver can then pick up the money from any agent location in the new receive country.
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What does Zhanni do with my personal information?Click Privacy Statement to learn about what Zhanni does with your personal information.
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What security measures are in place to protect my funds?We employ various security measures, including encryption technologies, identity verification procedures, and compliance with regulatory standards.
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What services does Zhanni offer?We are a financial services company dedicated to simplifying secure money transfers from the US to Africa, starting with Nigeria. Our mission is to lead money remittance from the diaspora to Africa with the best rates. We are committed to providing easy and secure money transfers to our customers.
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Are there any fees associated with using Zhanni's services?Yes, there are fees associated with using Zhanni's services. Our fees are outlined in detail in our Terms & Conditions, which can be found here.
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How much can I send with Zhanni?The sending limit may vary depending on the destination country and the service you choose.
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What do I need to pick up my money transfer?You can pick up your transfer from any of our agent locations. You just need to provide the following: The tracking number Your and your sender’s full name The expected amount Your government-issued ID Sender’s country and state/city/province may be required
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What information do I need to send money?Your government-issued ID to be shown at the agent location. Your cash or debit card to pay for the transfer amount and fees. Your receiver’s first and last name, to be entered as it appears on their government-issued ID. Your receiver’s country, and in some cases*** their full address.
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